Where to start? Our Director, Clare Paterson, was invited to speak on a panel at the Housing Community Summit 2025 on the topic of “AI ethics”. It was a great opportunity to get the conversation going, and here Clare shares…
Right now, across the UK social housing sector, a troubling pattern is emerging; the over-collection and under-use of Equality, Diversity, and Inclusion (EDI) data. Tenants are being asked to hand over intimate details – ethnicity, religion, sexual orientation, gender identity,…
The Housing Ombudsman has found that poor Knowledge and Information Management is a major contributor to service failures, particularly in repairs and complaint handling. In its Spotlight on Knowledge and Information Management report, the Ombudsman identifies poor data culture and weak governance…
In the Social Housing sector, we know that ineffective Knowledge & Information Management (KIM) and data management are leading to customer complaints and service failures. Which means we – quite rightly – are seeing social landlords turn their focus to…
While it’s always encouraging to see the social housing sector embrace data protection, it’s disheartening to see the image used on an article in Social Housing magazine on Data Protection Day 2025 is the same old padlock, and – more…
The local authority has requested named and detailed support plans for all residents, plus details of all interactions between the staff and the victims of abuse. Details that would disclose highly sensitive information, and special categories of personal data, about women and children who may well be living in fear for their lives...
I believe the Hive Live is such a fantastic event, because for me (and others) it aligns so well with my own purpose. I'll be surrounded by people who inspire me, and I love being around, and every session will include actionable insights, that help to solve problems, not cause more.
The National Housing Federation (NHF) recently released a proposal about the types of data they believe landlords would find useful to collect about their residents. The web page is here, and the link at the bottom allow NHF members to…
This is an abridged extract from our Director, Clare Paterson’s, book, “A Practical Guide to Data Protection in Social Housing”, published by Law Brief Publishing Ltd (see details at the end): “The term ‘data protection’ doesn’t do itself justice, because…
On 6th December 2023, our director Clare Paterson proudly launched her first book, the book she wished she had when she worked in-house in data protection at a social housing provider; ‘A Practical Guide to Data Protection in Social Housing.’…
