More organisations are talking about supporting colleagues through menopause, which I believe is mostly a positive move, but I am worried that some of the support will inadvertently lead to privacy breaches, which I’ll explain below. So I pulled together…
Hitting perimenopause in my early 40s, with young children, has been a shock to my system! In this video I share some ideas I’ve gathered from my research into supporting menopause, added to my data protection expertise, to highlight some…
Customer insight Customer insight in the social housing sector is a key aim amongst many housing associations; we want to better understand our customers and better serve them. However, in a recent discussion about repurposing and combining data in the…
In under 60 secs we identify the 3 pillars of good quality data, to support your decision making and help you fulfil your organisation’s purpose.
If you’re anything like me, when I was working in-house doing Data Protection at a large Housing Association, you let out a sigh whenever a Subject Access Request (or SAR) hits your desk. Especially if it’s taken a number of…
So every 28th January is Data Protection Day…but you would be forgiven for thinking “So what?” “What is ‘Data Protection Day’?” Or “What is ‘Privacy Day’?” as it’s sometimes known. And “why is it important?” If you don’t consider yourself…
If you find the rules around website Cookies and Cookie pop-ups confusing and frustrating, you are definitely not alone. This is a quick run-through of what you need to know if you manage or own a website, with no overly…
Housing Associations have access to valuable and potentially sensitive data about the people who live in your homes. Properly managed, that data can help build customer relationships based on trust, and bring your purpose and values to life. Do you…
Are your Board Members or Trustees doing any of these 3 things with their emails, which are a risk to both your resources and relationships? 1. Using their personal or day-job email addresses for board related work. What’s the risk?…
