In the Social Housing sector, we know that ineffective Knowledge & Information Management (KIM) and data management are leading to customer complaints and service failures. Which means we – quite rightly – are seeing social landlords turn their focus to…
Where to start? Our Director, Clare Paterson, was invited to speak on a panel at the Housing Community Summit 2025 on the topic of “AI ethics”. It was a great opportunity to get the conversation going, and here Clare shares…
Right now, across the UK social housing sector, a troubling pattern is emerging; the over-collection and under-use of Equality, Diversity, and Inclusion (EDI) data. Tenants are being asked to hand over intimate details – ethnicity, religion, sexual orientation, gender identity,…
The origins of the GDPR go back to the holocaust, as explained in this video, and its purpose is to protect people, not to be red-tape for the sake of red-tape.
Watch this one minute video (watch in full screen to see it all more easily) to see the fantastic resources waiting for you inside the DiSH membership.
The Housing Ombudsman has found that poor Knowledge and Information Management is a major contributor to service failures, particularly in repairs and complaint handling. In its Spotlight on Knowledge and Information Management report, the Ombudsman identifies poor data culture and weak governance…
While it’s always encouraging to see the social housing sector embrace data protection, it’s disheartening to see the image used on an article in Social Housing magazine on Data Protection Day 2025 is the same old padlock, and – more…
Yes, the Regulator of Social Housing Sector Risk Profile 2024 states that data breaches and cyber attacks are risks but it goes on to ramp up the risk level, with its reference to collecting “sensitive data on protected characteristics” about…
The local authority has requested named and detailed support plans for all residents, plus details of all interactions between the staff and the victims of abuse. Details that would disclose highly sensitive information, and special categories of personal data, about women and children who may well be living in fear for their lives...
