Customer insight Customer insight in the social housing sector is a key aim amongst many housing associations; we want to better understand our customers and better serve them. However, in a recent discussion about repurposing and combining data in the social housing...
Are your Board Members or Trustees doing any of these 3 things with their emails, which are a risk to both your resources and relationships? 1. Using their personal or day-job email addresses for board related work. What’s the risk? If the external email...
Terrible Software Contracts This is a topic I’ve touched on in my last two blog posts, but as I keep seeing more terrible* contracts from software firms, I wanted to write in more detail about how to manage data protection risks when buying software. *Terrible...
The Regulator of Social Housing (RSH) recently published the final list of Tenant Satisfaction Measures (TSM) questions, that social housing providers have until April 2023 to get ready to start collecting data for – just over 6 months. I can imagine the stress and/or excitement that providers might be feeling about the TSM, and the challenges […]
Our Director & Consultant, Clare Paterson, was thrilled recently to be asked to join Phil Husbands of Truly Intelligent Business on their YouTube channel, Let’s Get Data Done, to talk about why data purpose is crucial. After talking about why it’s crucial for organisations to understand their “data purpose”, or the jobs your data is […]
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