The local authority has requested named and detailed support plans for all residents, plus details of all interactions between the staff and the victims of abuse. Details that would disclose highly sensitive information, and special categories of personal data, about women and children who may well be living in fear for their lives...
The National Housing Federation (NHF) recently released a proposal about the types of data they believe landlords would find useful to collect about their residents. The web page is here, and the link at the bottom allow NHF members to…
With all the news about the PSNI data breach this week, I was reminded of something that happened many years ago, when I worked in-house at a housing association; an executive director emailed me about a news story and asked…
Customer insight Customer insight in the social housing sector is a key aim amongst many housing associations; we want to better understand our customers and better serve them. However, in a recent discussion about repurposing and combining data in the…
Published in the month of Halloween, does the 2021 Sector Risk Profile from the Regulator of Social Housing contain any scary surprises? To be fair, as it’s about risks, it’s all pretty scary. But what does it say about data…
As a housing association leader or board member, how well do you know the chances of your housing association having a data breach? In this post our director, Clare Paterson, draws on her sector experience and expertise to explore the…
Sometimes it feels like there are never enough available hours, days or weeks to achieve everything we set out to do. Following the recent media focus on poor quality social housing, we look at the 2020/21 Regulator of Social Housing…
If you find the rules around website Cookies and Cookie pop-ups confusing and frustrating, you are definitely not alone. This is a quick run-through of what you need to know if you manage or own a website, with no overly…
Are your Board Members or Trustees doing any of these 3 things with their emails, which are a risk to both your resources and relationships? 1. Using their personal or day-job email addresses for board related work. What’s the risk?…
We all remember the GDPR rush of 2018, when organisations raced to collect consents for marketing emails and publish updated Privacy Notices before the new data protection legislation – GDPR – came into effect on 25th May 2018. We were…
