The Housing Ombudsman has found that poor Knowledge and Information Management is a major contributor to service failures, particularly in repairs and complaint handling. In its Spotlight on Knowledge and Information Management report, the Ombudsman identifies poor data culture and weak governance…
In the Social Housing sector, we know that ineffective Knowledge & Information Management (KIM) and data management are leading to customer complaints and service failures. Which means we – quite rightly – are seeing social landlords turn their focus to…
While it’s always encouraging to see the social housing sector embrace data protection, it’s disheartening to see the image used on an article in Social Housing magazine on Data Protection Day 2025 is the same old padlock, and – more…
Abraham Maslow died 73 years ago, in June 1950. But his most famous work lives on, in the shape of that well-known triangle or pyramid; Maslow’s Hierarchy of Needs. “The idea is that individuals’ most basic needs must be met…
Our Director and Consultant, Clare Paterson, gives an update on her view of data protection and how it is looking at the beginning of 2023: “In housing in particular, but this happens in just about every sector that I’ve worked…
