In social housing, the topics of EDI (Equality/equity, Diversity & Inclusion) and Customer Insight have rarely been under more scrutiny, especially with the introduction of the Social Housing Act (Regulation) 2023 and its new requirements, which refer often to customer insight.
However, the data often collected in the name of EDI and customer insight are very personal, sensitive, and what the GDPR calls ‘Special Categories of Data’. This means that landlords are at risk of causing upset and harm to customers (and colleagues), even by asking them for this sensitive information, let alone the risk of the information being mishandled or lost.
This Paper on EDI & Customer Insight in social housing is ideal for sharing with your Board, EDI Committee, and senior management, a valuable resource whether you are a Data Protection Officer, work in Governance or Business Analysis, or are a leader or colleague in any area of social housing where customer insight and EDI data is being considered, or is already underway.
Over seven pages the Paper includes these sections:
- Executive Summary
- Legal Framework
- GDPR & DPA on EDI statistics (Including 2 diagrams)
- GDPR & DPA on making decisions about individuals
- Housing Ombudsman Spotlight on KIM
- Social Housing Act (Regulation) 2023
- Improving EDI without collecting data
- ConclusionIt has been written carefully to be generic so you can tailor it to suit your own internal needs, and suit your report style. Written by our director Clare Paterson based on her years of experience in social housing and data protection, in her usual clear and practical style, it expands on the information included on these topics in Clare’s recently published book A Practical Guide to Data Protection in Social Housing, which is available for a limited time at a discounted price on this website.
Copyright CP Data Protection 2024: The purchase of this Paper from CP Data Protection grants the purchasing organisation the license to use the contents of the Paper for its own internal purposes only, excluding commercial use; the purchaser is prohibited from reselling or otherwise distributing the Paper outside of its own organisation. The only licensed use of the Paper is to share knowledge and have conversations internally unless the purchaser obtains explicit written consent for any other use from CP Data Protection.