Customer insight Customer insight in the social housing sector is a key aim amongst many housing associations; we want to better understand our customers and better serve them. However, in a recent discussion about repurposing and combining data in the…
In the last article about Data Protection Impact Assessments (DPIAs), we explored three techniques to help identify the ways people could be impacted by your planned processing, as part of the risk assessment part of a DPIA. In this article…
Every piece of data you are holding has a cost; a financial cost to your organisation, and/or an environmental cost to the planet. In this article we’ll explain those costs and explain how to invest in good quality data instead.…
Terrible Software Contracts This is a topic I’ve touched on in my last two blog posts, but as I keep seeing more terrible* contracts from software firms, I wanted to write in more detail about how to manage data protection…
We all remember the GDPR rush of 2018, when organisations raced to collect consents for marketing emails and publish updated Privacy Notices before the new data protection legislation – GDPR – came into effect on 25th May 2018. We were…
If you work in social housing, have you noticed how much ‘data’ is being talked about in the sector at the moment? Data transformation projects, data analysis data, digital data, big data, AI, the Social Housing White Paper requirements, and…
